Instant health care information by phone from our Registered Nurses
As part of our health plan services, Blue Cross of California provides medical information by phone, 24 hours a day, seven days a week, through Blue Cross MedCall. When you need medical resources or are unsure whether to call your doctor, call MedCall. Nurses on this toll-free telephone hotline will talk confidentially with you about:

• Your symptoms
• Medications and side effects
• Reliable self-care home treatments
• Self-help and support groups
• When to go to your doctor
• When to go to the emergency room
• Local physician and hospital resources
• Wellness information

MedCall nurses will even call you back to see how you are feeling and suggest further action if necessary.

Health problems can occur any time of the day or night.  The MedCall hotline is designed to give you information to help you with health care decision making.

• Have years of hands-on clinical experience
• Consult as necessary with staff physicians on call 24 hours a day
• Are supported by a medical information system based on current medical literature and physician reviews

Call anytime, 24 hours a day, seven days a week:

MedCall is not an emergency response system.  In a medical emergency, call 911 or your local emergency service number.

MedCall also offers an Audio Library of recorded information to:

• Help keep you physically and mentally fit
• Help you recognize early signs of illness
• Help you adjust to health problems

MedCall provides over 200 taped messages concerning illness, treatments, drugs and medical tests and procedures. The 3-5 minute messages are continually updated, and new topics are added to the library often.

• Call the MedCall number listed on your ID card if you are an Individual,  Small Group or Senior Secure member.
• For a MedCall Nurse Press 1 or
• For the Audio Library Press 2, then enter tape number

• Dial the toll-free number and press 2.
• Enter the number of the tape you would like to hear.
• If you would like to repeat the message or request another selection, press any tape number during or after a message.
• If you do not have a touch-tome phone, or do not know the number of the message  you would like to hear, please stay on the line and an operator will assist you.
• If you would like to speak with a nurse, press 0 at any time.